Helping Ukhozi Tracker overcome network downtime

Introducing Ukhozi Tracker

Born out of South Africa in 2012, Ukhozi Tracker is a telematics company that provides vehicle tracking and recovery in case of theft or hijacking. Their mission is straightforward: to provide vehicle owners with an effortless and reliable way to monitor and track their vehicles, ensuring their peace of mind.

Ukhozi Tracker is able to enhance the dependability of its devices and deliver exceptional customer service by utilizing Onomondo’s extensive connectivity coverage of over 650 networks across more than 180 countries.

Onomondo’s coverage in Africa

Ukhozi Tracker is currently operating in South Africa, Eswatini, and neighboring Mozambique, with aspirations to expand across southern Africa in the near future. This is made possible with Onomondo’s Network Marketplace, allowing Ukhozi Tracker to expand coverage as its business grows.

Unlike their past local suppliers, Ukhozi Tracker’s partnership with Onomondo has provided exceptional service and a technology stack that empowers their team. Onomondo technology and networks enables their team to confidently expand their business into new regions and countries.

Reducing downtime and operational disruptions

With Onomondo’s coverage of over 650 networks across more than 180 countries and non-steered SIMs, Ukhozi Tracker increased device stability and accuracy.

Onomondo’s SIMs enable automatic access to multiple networks within a single area based on signal quality. In particular, Ukhozi Tracker now has fewer issues arising from load-shedding events. Operators in South Africa will start load shedding, which includes deliberately turning off the electricity to areas or consumers in a regulated way, to avoid blackouts or brownouts during periods of excessive demand.

How Ukhozi Tracker debugs remotely with Onomondo

Challenge

Before partnering with Onomondo, the team spent a considerable amount of time troubleshooting on the ground. This hampered efficiency since reported incidents did not always turn out to be Ukhozi Tracker issues. With Onomondo’s Traffic Monitor and Network Logs, technicians are deployed only when required, and since they were able to diagnose problems remotely, they may arrive at the scene prepared. In some instances, it takes hours to send someone out on the field to reach a single device.

Solution

Ukhozi Tracker utilizes the Onomondo platform to diagnose devices remotely. Instead of waiting hours to understand the issue, technicians can diagnose problems within seconds. Platform features like Traffic Monitor and Network Logs provide insights into their devices’ network activity and facilitate instant remote debugging.

Skilled guidance and support

Onomondo’s platform features facilitate on-demand monitoring and troubleshooting, but issues outside the ordinary can arise. Through collaboration with the technically adept Onomondo Customer Success team, Ukhozi Tracker is able to resolve unique problems promptly and efficiently.

The team’s experience and guidance helped Ukhozi Tracker save time in development and debugging, and help achieve business goals. Co-founder and CEO, Bheki Madide said, “My experience with Onomondo’s customer success team is that they are always on the ball.”

Preparing for tomorrow with Onomondo

With Onomondo as their connection provider, Ukhozi Trackers have access to not just reliable and dependable connectivity, but also expert support services capable of resolving specific challenges, in addition to a technological stack that allows them to remotely troubleshoot devices on demand.

The collaboration has allowed the Ukhozi Tracker team to streamline their existing operations and plan for the future with more efficiency. Ukhozi Tracker intends to expand and scale their operation across more countries in the near future, with southern Africa as their primary objective.